We, Sedra, are aware of our responsibility to protect your personal information and take this very seriously. We believe that your personal information is one of our most important resources. We store the processing of your personal information through our servers and are protected by high-security hardware and software. We also use a third party to verify and endorse the privacy principles of our website including services. If you object to our system of processing your personal information by transfer or use by any means, please contact us to speak with the person in charge, or you may avoid using the Website Services.
We do not trade your personal information by any means whatsoever from the sale or rental to any third party without your express consent in the first place.
Refund and Return Policy
Returned or Exchanged items must comply with our policy:
We accept returns of the product within 3 days of receiving it. Including the warranty or official invoice.
We accept exchanges of the product within 7 days of receiving it. Including the warranty or official invoice.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
When preparing to return a product, the product must be unused, undamaged and in its original condition with complete accessories and certificates attached. We do not accept returns of products containing scratches or have been damaged by misuse or malfunction caused by the use of a non-conforming volt. We have the right to agree to accept returns of products that do not meet the above criteria.
If the product is returned due to a malfunction of the product, a defect from the manufacturer, damage caused during the delivery of the product or due to incorrect/wrong product delivery, no additional service charge will be charged. In case of return for other reasons, a shipping charge will be charged to the customer.
Warranty, Maintenance and Repair Policy
The products sold by us are guaranteed by our factory lifetime warranty
All products sold in our showrooms have passed quality checks and are ready for use when shipped. If there is any problem with the product after your receipt of the product, we recommend that you contact us directly.
Maintenance and repair service contact us on +966592202461 and our maintenance team will help you.
All local and international shipments shipping cost will be calculated at checkout.
Our shipping agency DHL.
Shipping to all regions in Saudi Arabia takes 1-3 business days.
Shipping to all gulf countries takes 3-5 business days.
Shipping worldwide takes up to 7 business days.