CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?
If you are unhappy with your purchase you can email us on firstname.lastname@example.org
EXCHANGE and RETURN POLICY:
Returned or Exchanged items must comply with our policy:
Items must be unworn, undamaged and unused, with all tags attached and the original packaging included.
Must be returned within 3 days.
Must be Exchanged within 7 days.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
DO YOU RESTOCK?
We do occasionally re-stock styles upon popular demand.
WHAT IF MY ITEM IS FAULTY?
We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us at email@example.com
HOW LONG IS DELIVERY?
orders in Riyadh are shipped with our Agents. Once your parcel has left our HQ, it will arrive to you in approximately 1-2 business days.
Other domestic orders are shipped with Aramex! Once your parcel has left our HQ, it will arrive to you in approximately 1-3 business days.
International orders will take between 5-7 days with Aramex!
** Please note some items may take up to 7 days to ship.
HOW DO I TRACK MY ORDER?
You will receive an email with a tracking number once your parcel has been shipped. Please check your Spam/Junk folder for your tracking email
WHAT HAPPENS IF MY PARCEL DOESN’T ARRIVE, OR IS LOST IN TRANSIT?
Once your parcels have left our warehouse they are then property of Aramex.However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at firstname.lastname@example.org
WHO DO I CONTACT IF I’M HAVING TROUBLE ORDERING ONLINE?
Please feel free to chat or email us using Whats app +966597058787.
You can also email us at email@example.com