Reliable worldwide shipping
شحن مضمون حول العالم

FAQs:


CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?
If you are unhappy with your purchase you can email us on info@sedrajewellery.com

DO YOU RESTOCK?
We do occasionally re-stock styles upon popular demand.

WHAT IF MY ITEMS NEEDS MAINTENANCE OR REPAIR?

We offer a lifetime repair service, please contact our maintenance team if you need anything and they will be happy to help +966592202461

WHAT IF MY ITEM IS FAULTY?
We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us at info@sedrajewellery.com

HOW LONG IS DELIVERY?
orders in Riyadh are shipped with our Agents. Once your parcel has left our HQ, it will arrive to you in approximately 1-2 business days.
Other domestic orders are shipped with DHL! Once your parcel has left our HQ, it will arrive to you in approximately 1-3 business days.
International orders will take between 5-7 days with Aramex!
** Please note some items may take up to 7 days to ship.

HOW DO I TRACK MY ORDER?
You will receive an email with a tracking number once your parcel has been shipped. Please check your Spam/Junk folder for your tracking email

WHAT HAPPENS IF MY PARCEL DOESN’T ARRIVE, OR IS LOST IN TRANSIT?
Once your parcels have left our warehouse they are then property of DHL. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at info@sedrajewellery.com

WHO DO I CONTACT IF I’M HAVING TROUBLE ORDERING ONLINE?
Please feel free to chat or email us using Whats app +966597058787.
You can also email us at info@sedrajewellery.com

GIFT CARD FAQ:


In case my purchase costs more than the value of the Gift Card, what shall I do?

You will have to pay the remaining of the cost.

My eGift Card doesn’t work during checkout?

Please, get in touch with us at +966597058787 or Email us: info@sedrajewellery.com.sa

Do Gift Cards expire?

No, they don’t expire.

Are Gift Cards redeemable for cash?

No, they aren’t redeemable for cash.

How much can I put on a Gift Card?

The minimum value of a single card is 100 SR.

How do I receive The eGift Card?

By Email address.

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